The Contact Center District Manager is responsible for quality member experiences through all of credit union’s contact center departments as well as the Downtown Branch. They offer support and resources to their department managers who oversee day to day operations in their departments including employee development, lending, product sales coaching, and member growth. The Contact Center District Manager is dedicated to working with the Branch Operations Leadership team to create and sustain a culture that is filled with people who are Focused, Engaged, Trustworthy, Humbly Confident and driven to Achieve. The Contact Center District Manager works collaboratively with the entire Branch Operations Leadership team to assure that our team is optimally engaged and fulfilled in their work and, as a result, the member experience is superior, and goals are achieved.
