Help Available for Jackson Residents Struggling to Pay Water Bills
(July 22, 2020 10:13 AM) The City of Jackson is reminding residents that help is available for those struggling to pay water bills as a result of the COVID-19 pandemic and the time to act is now. The Utility Billing Division of the City’s Water Department has identified 1,531 residential customers who are currently behind on paying water bills. That’s a sizable number considering there are just over 14,000 customers in our water system. With the division seeing a large increase in unpaid bills since the pandemic started, the City believes the failure to pay is connected to financial hardships created by the COVID-19 crisis. This week, the City is reaching out to these customers through the CodeRED mass notification system. The customers will receive phone and email messages letting them know they’re behind on payments and how they can get help. The first step for getting assistance is contacting Utility Billing by calling 517-788- 4082 or emailing waterbilling@cityofjackson.org. From there, customers can find out how much they owe in water bills, set up a payment plan, or be referred to other organizations for assistance. The City of Jackson is working with the Community Action Agency to use federal COVID-19…

